We've had very little problems with these apartments. The office staff has always been good to is since moving in in Nov '15. Always friendly and quick to reply to messages. We did have a problem with downstairs neighbors after the first month but the office helped resolve those issues and moved us to a new apartment. The phones are always busy but it's a big complex so it's somewhat expected. The new way they handle package notification is great, sending emails with photos or text messages to let you know it's there. I just wish the out going mail box was actually in the mail room and not the office. All our maintenance tickets have been taken care of within days of reporting them. The laundry room is almost always clean, machines always working. The grounds are kept pretty clean and the over all noise level is minimal even with kids playing outside. Sometimes it's hard to find a non covered parking spot (we have 2 cars) and we have to park at the other end of the lot but that's a rare occasion.